Frequently Asked Questions
Everything you need to know about our exquisite jewelry collections, shipping, and care.
How should I care for my Lisa Eldridge jewelry?
To maintain the brilliance of your jewels, we recommend cleaning them gently with a soft, lint-free cloth. Avoid contact with perfumes, hairsprays, and harsh chemicals, and always store your pieces in their original pouch or a lined jewelry box to prevent scratching.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
What is your return policy?
We offer a 14-day return window for unworn and undamaged items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless faulty. Custom-made or personalized pieces are also final sale.
How do I find my correct ring size?
We provide a comprehensive Ring Size Guide on our website to help you find the perfect fit. If you are between sizes, we generally recommend sizing up. For high-value investment pieces, we suggest visiting a local jeweler to be professionally measured.
Are your gemstones ethically sourced?
Responsibility is at the heart of our brand. We work closely with trusted suppliers to ensure all our gemstones and precious metals are ethically sourced and comply with the highest industry standards for sustainability and labor practices.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.